Terms and Conditions of Service

Welcome to Beacon Cove Dental. We are committed to providing our patients with high-quality dental care and a positive experience. By scheduling an appointment with us, using our services, or visiting our clinic, you agree to be bound by the following terms and conditions.

1. Appointments and Cancellations

• • Appointment Scheduling: Appointments can be made via phone, our website, or in person at our clinic. Please arrive on time for your scheduled appointment.
  • Cancellations and Rescheduling: We request that you inform us at least 24 hours in advance if you need to cancel or reschedule an appointment. Failure to do so may incur a cancellation fee. Frequent cancellations may require a non-refundable deposit to secure future appointments.

2. Fees and Payments

• • Fees: Beacon Cove Dental provides an estimate of treatment costs prior to the start of any dental procedure. All fees are subject to change and may vary depending on the specific treatment required.
  • Payment Options: We accept cash, credit cards, debit cards, and Afterpay (subject to eligibility). Full payment is required at the time of service unless prior arrangements have been made.
  • Health Insurance Rebates: We can assist you in processing health insurance claims. Patients are responsible for knowing their coverage and ensuring that payments are settled at the time of service.

3. Health and Safety

• • Patient Health Disclosure: Patients are required to disclose any relevant medical conditions, medications, or allergies before starting treatment. This is essential for your safety and the effectiveness of your treatment.
  • Infection Control: Beacon Cove Dental adheres to strict health and safety protocols to maintain a hygienic environment, in compliance with government and health authority guidelines.

4. Treatment Planning and Consent

• • Treatment Options and Consent: A tailored treatment plan will be provided based on individual needs. Before starting any treatment, we will discuss all available options, associated risks, and anticipated outcomes. Your informed consent is required before proceeding.
  • Changes to Treatment Plans: Adjustments may be necessary if unexpected issues arise during treatment. In such cases, we will consult with you to outline any changes to the treatment plan or associated costs.

5. Warranties and Guarantees

• • Dental Warranties: Some dental procedures come with limited warranties. Details of such warranties will be discussed during treatment planning. Beacon Cove Dental does not guarantee the outcome of any dental treatment, as individual results vary.
  • Limitations of Liability: While we strive for excellence in all treatments, Beacon Cove Dental will not be held liable for any loss, damages, or unsatisfactory results arising from the treatment provided. Our team makes every effort to ensure your satisfaction; however, we cannot guarantee outcomes for procedures influenced by factors beyond our control.

6. Privacy and Confidentiality

• • Patient Confidentiality: Your privacy is important to us. Beacon Cove Dental complies with the Privacy Act to protect your personal and health information. We will not disclose your information to third parties without your consent, except as required by law.
  • Electronic Communications: By providing your contact information, you agree to receive communications from us regarding appointments, updates, and relevant promotions. You may opt-out of these communications at any time.

7. Rights to Refuse Service

• • Behavioral Expectations: Beacon Cove Dental reserves the right to refuse service to any individual who displays abusive, disruptive, or inappropriate behavior towards staff, other patients, or property. This policy is in place to ensure a safe and welcoming environment for all.

8. Changes to Terms and Conditions

• • Beacon Cove Dental reserves the right to modify these terms and conditions at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

9. Governing Law

• • These Terms and Conditions are governed by the laws of Australia, and any disputes arising out of these terms will be resolved under the jurisdiction of Melbourne.

If you have any questions regarding our Terms and Conditions, please email us at [email protected] or call us at (03) 9646 1599

Thank you for choosing Beacon Cove Dental for your dental care needs. We look forward to helping you achieve a healthy, confident smile.